Guest Information

A little reminder before the journey begins

Check-in Guide

Please read the following accommodation-related information and regulations carefully before check-in.

● Check-in rules

Please present valid identification for registration upon check-in.
Those under the age of 18 must present a letter of consent from their legal guardian or be accompanied by an adult to check in.
Pets, smoking, drug use, gambling, loud noise, or any illegal activities are prohibited inside the facility.
Smoking is strictly prohibited throughout the hotel (including the outdoor balconies). Violations will be subject to a fine of up to NT$10,000 in accordance with the Tobacco Hazards Prevention Act, and the hotel will also charge a cleaning fee of NT$3,000.

In case of equipment damage or malfunction, compensation or cleaning fees will be charged as appropriate.

● Check-in and check-out times

Check-in time is after 3:00 PM and check-out time is before 11:00 AM. The front desk provides 24-hour service.
Late check-out will incur an additional charge of NT$500 per hour, with the latest check-out time being 1 p.m., and is subject to availability and cannot be guaranteed.

● Number of guests and additional guest service

Please book the room type according to the actual number of guests. A cleaning fee of NT$600 will be charged for each additional guest per day.
Infant and toddler supplies can be provided; please inform us in advance.

● Payment and Invoice

We accept cash and credit card payments.
If you require a unified invoice, please provide the unified invoice number and complete information when making payment.

● Cancellation Policy

According to the Tourism Bureau's newly issued "Standardized Contract," please read the booking policy below for details.

● Parking Information

The hotel does not have a parking lot. Please refer to nearby parking information.

Please feel free to contact us if you have any questions. We wish you a pleasant stay.

Booking Policy

Please read the following booking, cancellation and related policies carefully before booking.

● Booking and Cancellation Policy

In the event of a natural disaster or force majeure (such as an earthquake causing transportation disruptions, or the Central Weather Bureau issuing a land typhoon warning and announcing the suspension of work and school)

Guests may cancel up to three days before their scheduled check-in date (including the day itself)Contact BlueSky Hotel for a reservation postponement or cancellation service.

To ensure the security of your transaction, this reservation system will charge your credit card for the full amount of the room rate after the reservation is made.

For reservations made in person at the hotel front desk or by phone, a deposit of 30% of the total room rate is required; for reservations made during national holidays, a deposit of 50% of the total room rate is required.

You may pay the balance upon check-in in cash or by credit card (VISA, MASTER, JCB, UnionPay, or China Travel Card).

● Terms, Conditions and Privacy Policy

The name of the person registering for check-in must match the name of the person who made the reservation. Please present a valid ID when checking in.

If a guest fails to arrive on the day of check-in, the full room rate will be charged as a penalty.

In accordance with Article 8 of the Personal Data Protection Act, BlueSky Hotel would like to inform you of the following matters:

Our company will collect, process, and use your personal information within the scope of our business and marketing activities,

This includes name, phone number, date of birth, ID number, etc., and is used solely by our company and its affiliates,

Our partners will use this information solely for purposes such as service communication, handling inquiries, or conducting statistical analysis, and will not use it for any other purposes.

You have the right to inquire, view, supplement, correct, cease use, or delete personal data in accordance with the Personal Data Protection Act. You can contact us through the following methods:

Email Us:[email protected]

By participating in our company's events, booking rooms, or leaving your contact information at our customer service center, you agree that our company may use your personal data for the purposes described above.

● Cancellation and Refund Policy

If you cancel your reservation 14 days or more prior to the booking date, you will receive a 100% refund of your deposit.

If you cancel your reservation between the 10th and 13th day prior to the booking date, you will receive a 70% refund of your deposit.

If you cancel your booking seven to nine days prior to the reservation date, you will receive a 50% refund of your deposit.

If you cancel your booking four to six days prior to the reservation date, you will receive a 40% refund of your deposit.

If you cancel your reservation two or three days prior to the booking date, you will receive a 30% refund of your deposit.

If you cancel the day before your booked accommodation date, you will receive a 20% refund of your deposit.

Deposits are non-refundable if you cancel or do not check in on the day of your reservation (No Show).

The above-mentioned remittance fees and handling charges will be deducted from the refund. The refund time is approximately 14 to 21 business days, depending on the bank.

If there are any changes to the terms of the newly issued "Standardized Contract" by the Tourism Bureau, the latter shall prevail.